Operations & Commercial

The Operations and Commercial Department is responsible for:

• The carriage of passengers and goods.
• Manning of  Railway station
• Ensuring SAFETY of train operations
• Train control and signaling
• Train route planning
• Handling of train accident cases up to conclusion
• Traffic casting and assessment; tariff handling
• Collection and rendition of revenue
• Conducting market survey and customer relationship management(CRM).

The units in the department are Operations and Commercial units.