The Operations and Commercial Department is responsible for:
  • The carriage of passengers and goods.
  • Manning of  Railway station
  • Ensuring SAFETY of train operations
  • Train control and signaling
  • Train route planning
  • Handling of train accident cases up to conclusion
  • Traffic casting and assessment; tariff handling
  • Collection and rendition of revenue
  • Conducting market survey and customer relationship management(CRM).
The units in the department are Operations and Commercial units.